Help

Here's some answers to the most Frequently Asked Questions. If you do not find what you were looking for, please contact our Customer Support team.

How do I get started?

Simply text MOO to 79910 or enter your phone number in the form on the
left. We will send you a link that gives you access to all our games on your phone.

How much does it cost to play?

Moobile Games is free to join and you will get a match on your first deposit up to £150. The games work over the internet connection on your phone so you need to check with your operator if they charge you for data transfer. Internet use is usually free if your phone supports Wi-Fi or if you're playing with your iPod and iPad.

How do I start playing for real money?

You can deposit money to your account using credit and credit cards, PayPal vouchers or BT bill. We match your first deposit up to £150 in free bonus. Simply go to the game menu and follow instructions, topping up takes only a moment and everything is done over a secure connection to guarantee that your details are safe.

How do I know that it's fair?

Our parent company Probability PLC, a specialist mobile cash gaming company, is listed on the London Stock Exchange and we are licenced and regulated by the Gibraltar Regulatory Authority. Our games are independently tested for fairness.

I never seem to win anything...

The outcome of our games is based on a random number generator which means that - like with any casino, fruit machine or bingo game - some bets win and some lose. While we can't guarantee big wins to every customer, we have thousands of cash winners and we pay out thousands of pounds in jackpots alone each month.

What is bonus money?

We have regular offers where we give our customers bonus money, either for topping up or simply for logging in or sometimes as a prize in our competitions. You can play with bonus money just like you do with cash but bonus money only becomes withdrawable once you've wagered it 50 times.

Is it safe to use my credit card?

All personal and financial information is encrypted and transfered over a secure connection. We never share your information with anyone else and not even our staff have access to your card details.

I can't remember my PIN, help!!!

We protect your account from unauthorised access by locking it after three wrong attemps and it can be opened again only after contacting our customer support team. If your account gets locked, please call 0333 313 0030 or email support@moobilegames.com.

How do I get my winnings?

You can request a withdrawal by going to the Menu > Account Services >> Withdraw. You can withdraw directly back to Visa cards, alternatively we will send you a cheque usually within 3-5 days.

I'm worried about spending too much money

We want that all our customers enjoy our games responsibly. If you are worried about getting carried away, you can ask our customer support team to set up daily, weekly or monthly limits on how much money you can deposit and play. If you feel that you are not in control of the time and money you spend, we encourage you to seek advice from charities such as GamCare. Their website at www.gamcare.org.uk contains a wealth of information and provides access to their world leading, confidential and free support services.